Scenario Challenges
- Supplier data is scattered, making demand-supply matching and procurement collaboration inefficient.
- Heterogeneous systems across enterprises raise integration cost and slow coordination.
- Consulting, implementation, O&M, and training are often managed in silos.
- Customer feedback, service optimization, and ecosystem governance are not closed-loop.
Unified Platform Positioning
Build a single platform for the power-distribution ecosystem, covering supplier collaboration, cross-enterprise data exchange, and service operations. This platform supports "resource coordination + process collaboration + service growth" as one operating model.
Core Capability Matrix
1) Supply Chain Collaboration
- Supplier resource pool for qualification, capacity, quality, and performance profiling.
- Online RFQ, selection, contract, and delivery collaboration workflows.
- Shared artifacts across design, process, quality, and delivery nodes.
- After-sales collaboration linking tickets, spare-parts demand, and issue closure.
2) Industry Digital Collaboration
- Partner onboarding, access control, and ecosystem governance.
- Standardized APIs, data schemas, and permission policies for data exchange.
- Cross-enterprise workflows for order, delivery, quality, and service.
- Industry dashboards for trend analysis, regional operations, and risk insight.
3) Service Operations
- Service catalog with standardized packages, checklists, and SLA definitions.
- Service ticketing for intake, dispatch, execution tracking, acceptance, and evaluation.
- Knowledge operations with case libraries, solution repositories, FAQs, and training assets.
- Customer operations covering profiles, satisfaction analytics, and renewal opportunities.
Implementation Path
- Register and classify service demand.
- Establish supplier tiering, partner onboarding, and access standards.
- Launch cross-enterprise collaboration workflows with milestone tracking.
- Connect quality, service, and feedback into one closed loop.
- Run monthly operations reviews with risk-warning and optimization actions.
KPI System
- RFQ cycle and procurement response lead time.
- On-time delivery, incoming quality pass rate, and exception closure lead time.
- Cross-enterprise workflow completion rate and data-exchange success rate.
- Service response lead time, first-resolution rate, and rework rate.
- Customer satisfaction, renewal/repurchase rate, and service gross-margin ratio.
Business Value
- Improve supply-chain transparency, coordination speed, and delivery stability.
- Break cross-enterprise collaboration barriers and reduce emergency coordination cost.
- Build a scalable ecosystem cooperation network with trusted operational data.
- Increase customer stickiness and service revenue through repeatable service operations.